Plumbing is an essential piece of the household or business, meaning you should never settle for less or have to deal with poor service. When you are searching around for a plumber in Ottawa, you shouldn’t overlook the power of online reviews and testimonials. Visiting sites like Google and other platforms can tell you a lot about the plumbers, the services provided, how they treat their customers, and so on. But what should you look for? How do you know you’re finding the right plumbing company?
Today we’re going to discuss what to look for in plumbing reviews especially in the Ottawa region so you can pick out key points and find the best plumber for the job. Let’s get started.
Plumbing Reviews To Ignore
Before we talk about what to look for in a decent review, you should know what to disregard. You need to be able to distinguish between reviews that are objective—or emotional and exaggerated. Avoid the reviews that use then enraged CAPS LOCK, excessive exclamation marks, cursing, sarcasm, and goes off on long, winding rants.
What is more important than giving credit to anger driven reviews is how the plumbing company responds to this negative feedback. Do they accept it? Do they try to fix it? Do they make it known that the person is overreacting or is in the wrong? Put more emphasis on that.
Look For Themes
If you have ever wrote a review for a business or something else, then you know what the climate is for reviews. Whether it was a glowing review or one about a very negative experience, you understand that there are some points that will almost always come up in a review.
In other words, there are themes. For example if you see a handful of reviews telling you to “stay away” or “don’t even bother,” then you shouldn’t ignore that. Similarly, if you read reviews naming people within the company while giving either good or bad reviews, pay attention.
Themes can also be seen in smaller details, or things that people won’t necessarily pick up on unless it becomes a problem time and again:
- Has there been an upswing in good reviews recently? What about a recent downturn?
- Does anyone mention frequent changes in the staff or leadership?
- Are there reviews complaining about customer service representatives?
- Is there a pattern in the complaints about service? What does the plumber seem to have difficulties with?
Topics To Seek Out
When you are reading reviews, you want to look for anything that answers your questions about the plumber or plumbing company. This means knowing what to look for in a plumber.
There are a few topics to seek out:
- Is the plumber licensed and insured?
- Does the company have hidden fees? Or are they true to their word?
- Was the plumber prepared and did they have supplies with them for quick fixes?
- How was the emergency service, if provided?
- How respectful was the plumber towards the homeowner and their household?
Reading plumbing reviews is an excellent way to gauge the level of service and satisfaction that the plumber and their company brings to the table. You always want to find the plumber who has more positive reviews than negative ones, and who responds back to and engages with those customers who were less than satisfied. Do that, and you will find a trustworthy plumber to use again and again.